How do I provide the Bank Account details for withdrawal?

When you place a withdrawal request for the first time, you will be required to provide your Bank A/c Number & IFSC Code. These details will be auto-filled in your subsequent withdrawal requests.Please ensure these details are correct. My11Circle will not be responsible if you provide incorrect details.
You can change your Bank A/c Details on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
Your name on the Bank Account should be the same as on the KYC document submitted to My11Circle during KYC Verification. My11Circle will not be responsible if the player's bank rejects the withdrawal in case of a name mismatch.

What are Deposit and Withdrawable Accounts and how is the balance in each account calculated?

If you are a cash player on My11Circle, your cash account balance is divided into three Accounts - Deposit Account, Withdrawable and Bonus or promo cash wallets.

A) Deposit Balance:
The amount that you add to RummyCircle, reflects here. 28% GST would be applicable on this balance.

B) Withdrawable Balance:
The amount that you win on RummyCircle (cash winnings), is added here. GST is not applicable on this amount.

C) Bonus or Promo Cash:
The amount you get due to all cash offers is added here. It includes the 100% GST Cashback, Instant Cash, Bonus & Reward Points converted to cash.

How do I withdraw cash?

You can Withdraw Cash at any time by going to the My Account page and clicking on Withdraw Cash.
You are then asked to enter an amount you would like to withdraw.
You can only withdraw an amount less than or equal to your withdrawalable balance. This will be shown to you on the Withdraw Cash page
For making a withdrawal, you need to be ID verified. If you are not ID verified, then on placing a withdrawal request you shall be prompted to upload the latest copy of ID proof. Our customer service team will review and verify your uploaded document. You can also get your ID verified by uploading an ID proof document from the Profile section under My Accounts.

Note: You need to have a KYC, PAN, and Bank details verified account to make a withdrawal request, without which your withdrawals will not be processed.

What are the Withdrawal T&C?

Mobile Number Verification is mandatory for availing of Instant Withdrawals. This can be done in the Profile section under 'My Account'.
Some withdrawal requests may be flagged for manual review. In these scenarios, you will receive the withdrawn amount credited within 3 working days if all checks are passed. During the review period, your withdrawal will show the status as 'Request Undergoing Checks'.
IMPS transfers are not accepted at some Cooperative Banks. In such cases, withdrawals will be processed within 3 Bank Working days.
IMPS transactions sometimes fail if the receiving bank is conducting maintenance or having downtime when the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed.
If your withdrawal shows the status as 'Request Placed with Bank' but you haven't received the credit, then this is the case. The final status of the transaction is only known after 72 hours. You don't need to worry - if the transaction is reversed, the funds will be credited back to your RummyCircle account. Downtime periods vary from bank to bank.

Are there any restrictions on placing withdrawals?

You can place unlimited withdrawals in a day. However, there are certain restrictions on the amount per transaction. Please log in and refer to the withdrawal page for more details.

Withdrawals will not be processed to bank accounts based in the states of Assam, Odisha, Telangana, Andhra Pradesh, Nagaland, and Sikkim.
The amount you withdraw may be subject to a minimum withdrawal limit as determined by us from time to time
If you do not have an adequate amount in your user account to pay the processing charge, your withdrawal will not be processed at that time. You may request for a free withdrawal subsequently if you become eligible for the same at such time
The frequency of withdrawals may be subject to certain restrictions as determined by us from time to time. You can understand these restrictions on our Platform while requesting withdrawals.

How do I provide the UPI ID details for withdrawal?

When you place a withdrawal request, you will see an option to provide your UPI ID. Please ensure that the UPI ID is correct. My11Circle will not be responsible if you provide incorrect details. Examples of UPI ID: roha78.verma@oksbi, shekhar8739@ibl, 9876543210@ybl
You can change your UPI ID on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
If you want to update your UPI ID on My11Circle, delete the existing UPI ID and then add a new one.

How do I provide the Bank Account details for withdrawal?

When you place a withdrawal request for the first time, you will be required to provide your Bank A/c Number & IFSC Code. These details will be auto-filled in your subsequent withdrawal requests.Please ensure these details are correct. My11Circle will not be responsible if you provide incorrect details.
You can change your Bank A/c Details on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
Your name on the Bank Account should be the same as on the KYC document submitted to My11Circle during KYC Verification. My11Circle will not be responsible if the player's bank rejects the withdrawal in case of a name mismatch.

Once I submit a withdrawal request, how long will it take for me to get my money?

You have a specified number of instant withdrawals available everyday along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

What is the maximum amount I can withdraw?

The maximum amount that can be withdrawn per transaction is defined at a club level and you can find the required communication on the main withdrawal page.

When does the withdrawn amount get credited to my bank account?

The withdrawn amount gets processed on the 3rd working day from the day you place the request

For instance: A withdrawal request placed on Monday (Day 1) will be processed on Wednesday (Day 3) provided Day 3 is not a bank holiday. Once the withdrawal is processed, you are most likely to receive the credit on the same day, however, the maximum duration to receive the amount is 72 working hours.

Below is the event flow that depicts the various stages through which your withdrawal goes through before getting processed.

Request Placed > Request Undergoing Checks > Request Under Processing> Request Placed with the bank.

Also, you can check the expected credit date of your withdrawals by going to the 'Withdrawal History' tab from the 'more' option.

Can someone else's bank account be used to withdraw cash?

No. You can withdraw your winnings only to your bank account.

Note: The name in your bank account should match with the name in your My11Circle account in order to ensure the successful processing of your withdrawals.

FAQ - Withdrawals