Yes, we do offer bonuses, Instant cash, and promotions for adding cash. These offers vary and can include bonuses, Instant cash, or discounts to exclusive contests. To avail of these bonuses, follow the instructions provided in the promotional offer details.

Once the limit has been changed, you cannot change it again for the next 72 hours.

If you have exhausted the provided 24-hour or monthly limit of your account please draft an email requesting an increase of the same to fairplay@my11circle.com.

You can set your own 'Daily' & 'Monthly' Add Cash Limit using the 'Self-Set Limit' feature. Just follow the below steps to manage your add cash limits as per your preference.

'My Account' > 'Add Cash Limit' > 'Self-Set Limit' > Use the slider to adjust your Monthly/24 hrs. limit.

If you have hit your 24-Hour Add Cash limit and wish to increase it, you will have to wait for the next 24 hours to begin as no changes can be made until then.

Once you have changed your limit, you can change it again only after a cooling period of 72 hours.
A player who is under 21 years of age can have a maximum monthly add cash limit of Rs 10,000.
 
 

 

Your deposit balance represents the money you've added to the platform, which can be utilized for playing cash games. To view your last 20 successful deposit transactions, click on 'My Transactions' >> 'View Transactions' accessible through the hamburger menu.

Your account will be credited back with the amount within a few days. However, if this doesn't occur, you have the option to initiate a 'chargeback' request with your bank.

To raise the chargeback request, you must provide the transaction details and the reason for making the request.

If you encounter any difficulties or do not receive assistance from your bank, please send us your bank statement in PDF format, including the transaction details from the date of the transaction until now.

The chargeback process timelines depend on the bank that you have raised a chargeback with. We request you to check with your respective bank on the progress of your chargeback.

If you are experiencing difficulties adding cash to your account, there can be several reasons for this issue. We suggest checking and verifying the following details:

Ensure that your date of birth indicates that you are 18 years old or above.

Make sure you are playing from a permitted state where online cash transactions are allowed.
Verify that your email address is properly verified.

If you have confirmed that you meet all the above criteria and are still unable to add cash, we recommend trying alternative payment options. My11Circle offers various methods to add cash, including Credit Cards, Debit Cards, wallets, and net banking. The payment gateway is encrypted, ensuring that all transactions are secure and protected.

The balance available for withdrawal differs from the deposited balance. You can only withdraw the amount that you have won from playing cash games, and not the initial deposited balance.

The deposits that you make are usually credited to your My11Circle account instantly. However, in some rare cases, the amount will be credited to your My11Circle account within 24 hours due to the delay from your bank's end.

If the amount is not credited to your My11Circle account within 24 hours, then it will be refunded to your financial instrument. The time taken for the refund to reflect in your bank account depends on your mode of payment, however, the maximum duration would be 5-7 working days.