To add cash to your My11Circle account, please follow the steps below:

Tap on 'Add Cash' > Enter the amount > Select the mode of payment.

(We accept payment through all major debit cards/ credit cards/ Gpay/ Phonepay/ UPI/ wallets /online banking portals)

 

If you are experiencing difficulties adding cash to your account, there can be several reasons for this issue. We suggest checking and verifying the following details:

Ensure that your date of birth indicates that you are 18 years old or above.

Make sure you are playing from a permitted state where online cash transactions are allowed.
Verify that your email address is properly verified.

If you have confirmed that you meet all the above criteria and are still unable to add cash, we recommend trying alternative payment options. My11Circle offers various methods to add cash, including Credit Cards, Debit Cards, wallets, and net banking. The payment gateway is encrypted, ensuring that all transactions are secure and protected.

Yes, we do offer bonuses, Instant cash, and promotions for adding cash. These offers vary and can include bonuses, Instant cash, or discounts to exclusive contests. To avail of these bonuses, follow the instructions provided in the promotional offer details.

Your deposits are usually credited to your My11Circle account instantly. However, in some rare cases, there might be a delay of up to 24 hours due to your bank's processing time.

Any amount(if debited) should be refunded to your original mode of payment within 5 to 7 working days (excluding Saturday, Sunday, and bank holidays.

Please check your bank statement or contact your bank for further assistance, you may visit the bank branch and claim the amount by filling out the chargeback form which would initiate an investigation for the failed transaction from your bank. The time frame for chargeback would be as per the bank's procedure.

This is a case of Transaction Failure. The amount for failed transactions is usually refunded within 5-7 working days. In case the amount is not reflecting in your bank account in the above time-frame, please reach out to your bank for more details.

Note: Working days do not include weekends and bank holidays.

Your deposit balance represents the money you've added to the platform, which can be utilized for playing cash games. To view your last 20 successful deposit transactions, click on 'My Transactions' >> 'View Transactions' accessible through the hamburger menu.

The chargeback process timelines depend on the bank that you have raised a chargeback with. We request you to check with your respective bank on the progress of your chargeback.

Your account will be credited back with the amount within a few days. However, if this doesn't occur, you have the option to initiate a 'chargeback' request with your bank.

To raise the chargeback request, you must provide the transaction details and the reason for making the request.

If you encounter any difficulties or do not receive assistance from your bank, please send us your bank statement in PDF format, including the transaction details from the date of the transaction until now.

The balance available for withdrawal differs from the deposited balance. You can only withdraw the amount that you have won from playing cash games, and not the initial deposited balance.

You can set your own 'Daily' & 'Monthly' Add Cash Limit using the 'Self-Set Limit' feature. Just follow the below steps to manage your add cash limits as per your preference.

'My Account' > 'Add Cash Limit' > 'Self-Set Limit' > Use the slider to adjust your Monthly/24 hrs. limit.

If you have hit your 24-Hour Add Cash limit and wish to increase it, you will have to wait for the next 24 hours to begin as no changes can be made until then.

Once you have changed your limit, you can change it again only after a cooling period of 72 hours.
A player who is under 21 years of age can have a maximum monthly add cash limit of Rs 10,000.