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FAQ - Football

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  • Why was/wasn't an assist given to me? Down Arrow

    All assists are reviewed before the points are updated at the end of each match.

  • How is the prize break-up calculated? Down Arrow

    Once the deadline for joining for a contest is over, the prize break-up is calculated again based on the actual teams joined. 

    Example – If the contest size is 200 but only 150 teams joined then the prize structure is revised again based on 150 teams.

  • How are the winners announced? Down Arrow

    The winning positions are announced as per the ranks of different teams. These ranks are finalized based on the points accumulated by the joined teams as per the Footballers’ performances in live matches.

    Note: If multiple players end up on the same rank, you may get fewer winnings as compared to the actual prize break-up.

  • When will the winnings be credited to my account? Down Arrow

    The amount you win will reflect in your account within 24 hours.

  • What are the rules to create a playing 11? Down Arrow
    • 1. You need to create your fantasy team using 100 credit points 
    • 2. You cannot choose more than 7 players from one team
    • 3. You can choose 1 to 2 Goalkeepers, 1 to 6 Defenders, 1 to 6 Midfielders and 1 to 4 Forwards in your team of 11 players
    • 4. After selecting a team of 11, you have to choose a Captain and Vice-captain
  • What is priority support? Down Arrow

    VIPs have the privilege of contacting customer support via phone, and a dedicated customer executive will promptly assist in resolving any queries on the spot. 

  • What is the maximum number of teams I can form in a match? Down Arrow

    The maximum number of teams you can create in a match is 20. However, the maximum number of teams with which you can join a contest is 6 or less (subject to change), which in turn depends on the contest size of the match.

  • Can I join multiple contests? Down Arrow

    Yes! You can join multiple contests. There are two ways to do it:

    1. 1. You can join as many contests as you want, with the same or with different teams.
    2. 2. You can join any contest with one or more teams, depending on the maximum number of teams allowed to join a contest. For example, you can join Mega contests with up to 6 different teams.
  • Can I participate in more than one match simultaneously? Down Arrow

    Yes! You can participate in multiple matches at any given time.

  • What happens if I make changes just when the whistle for Kick-off is blown? Down Arrow

    The changes will not be saved as the contest freezes when the match starts.

  • What happens if a match is canceled? Down Arrow

    If a match is canceled or abandoned, we will refund your entry fee. This will happen the moment we receive confirmation that the match has been abandoned or canceled.

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