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FAQ - White Goods

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  • What happens when there is a tie at the first position in a contest? How will the prize be distributed? Down Arrow

    In case there is a tie on the 1st Prize in a Contest, the user who joined the contest first/earlier will be eligible for the white good. My11Circle reserves the right to change the criteria to choose the Winner for the White good and its decision will be final and binding.

  • How I can collect my winning prize? (phone, bluetooth speaker). Down Arrow

    In order to send your prize, we would require your details mentioned below-

    • 1. Full Name.
    • 2. Address.
    • 3. City.
    • 4. State.
    • 5. Pin code.
    • 6. Pan card number.
    • 7. Mobile Number.

    You need to send us your details at support@my11circle.com We will send your gift through courier. You will receive your gift at your confirmed address within 20-25 working days.

  • Why did I not receive my prize at my address? Down Arrow

    Delivery of the prize to your address shall be subject to the presence/access of the courier agency. Otherwise, the player shall be responsible to collect it from the nearby office of the courier company.

  • What if I receive a damaged prize from a courier? Down Arrow

    If the prize received is broken or in damaged condition, you need to inform us at support@my11circle.com within 48 hrs for the appropriate action.

  • What happens when there is a tie at the first position in a contest? How will the prize be distributed? Down Arrow

    In case there is a tie on the 1st Prize in a Contest, the user who joined the contest first/earlier will be eligible for the white good. My11Circle reserves the right to change the criteria to choose the Winner for the White good and its decision will be final and binding.