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FAQ - Unable to Play

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  • My email ID verification is still shown as pending despite sending the blank email. What should I do? Down Arrow

    If you have already verified your email ID but are still asked to verify the same, please log out and re-login to your My11Circle account. Once you log back in, your email id status would be updated to 'verified' from 'pending.'

  • My email ID verification is still shown as pending despite sending the blank email. What should I do? Down Arrow

    If you have already verified your email ID but are still asked to verify the same, please log out and re-login to your My11Circle account. Once you log back in, your email id status would be updated to 'verified' from 'pending.'

  • Why am I getting the pre-conditions error? Down Arrow

    You get this error message when your age as per the date of birth entered by you is below 18 years. If you have mistakenly entered the wrong date of birth, you can get it changed by reaching out to us at support@my11circle.com, along with valid ID proof. Once your date of birth is updated, you will be able to join cash contests.

  • I keep getting the 'Jurisdiction' error which does not allow me to play. What do I do? Down Arrow

    You may get this error message if your IP address is getting routed through any of these states- Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana.

    Any gameplay with prizes has been restricted in these states owing to the state gaming laws.
    If you are not present in any of the above states and are still getting the same error, please follow the steps below.
    Turn OFF data/wifi -  Turn OFF GPS - Turn ON your Airplane/Flight Mode - Close your My11Circle app from apps running in the background.

    After removing the app from recent apps:

    Turn OFF Flight Mode - Turn ON data/wifi - Turn ON GPS and then open the My11Circle app.
    Please find the below graphic and step-by-step process for the same.
  • How do I verify my email address? Down Arrow

    Please follow these steps in order to validate your email ID:

    • Login to your My11Circle account
    • Go to More >Account details > My Account> Email id >Verify
    • Open your email inbox and click on the validation link (within 30 minutes).


    Please check your spam folder for the confirmation link if not received in the inbox.

    You can try an easier way to verify your email iID by just sending a blank email to "emailvalidation@my11circle.com" from your registered email address. Once you send this email, our system will immediately validate your email address.

    Note: Email validation is mandatory. Failing to which, you might not be able to login to your account. Hence, it is our humble request to you to validate your email address as soon as possible.

  • Why am I not getting the OTP? Down Arrow

    Please note that sometimes there might be a delay in receiving OTP due to bad network conditions. However, we suggest you wait for 3-5 minutes.

    Note: The OTP is valid for 15 mins and will expire after that.

    If the registered number is correct and reachable, you can request for the OTP to be re-sent by clicking on 'Resend OTP' and if you still do not receive the OTP, please provide us with an alternate number not used by another player along with an Identity proof so that we can update the same in your account. 

  • How do I reset my password? Down Arrow

    Please follow these steps:

    • Click Forgot Password.
    • Enter the registered email address and human verification code. 
    • Go to your mailbox (e.g. Gmail, Yahoo etc).
      Open the email received from My11Circle and click on the link.
    • Generate a new password.

     

    Note:

    • Your username/login name will also be emailed to you along with the password generation link.
    • You have to click on the link within 30 minutes from the time it has been sent to your email ID.
    • Please check junk or spam folders in case you did not receive the email in your inbox.
  • I am not getting the link to reset my password. Why? Down Arrow

    It is possible that the password reset email is going in your email's spam/junk folder or that you may have mistyped your email ID when you were asked to enter your registered email ID.

    Tip: Add info@mails.my11circle.com to your address book or safe senders list to ensure that you are able to get emails from My11Circle.

    Search for the password reset email using the keywords "Your My11Circle Username".

  • While resetting the password, it shows 'invalid email ID' despite entering the correct email ID. What should I do? Down Arrow

    Check for any typing errors in your registered email ID or the email ID that you have entered. If you had mistyped your email ID during registration, you can get it updated by sending us a request at support@my11circle.com.

    Check for any blank space at the end of the email ID that you have entered. If you have left a space after the email ID, the system will not recognize it and prompt the error. It is advisable that you manually type your email ID as opposed to copying and pasting it.

  • Why does the app require so many permissions? Down Arrow