How do I reset my password?

Please follow these steps:

Click Forgot Password.
Enter the registered email address and human verification code.
Go to your mailbox (e.g. Gmail, Yahoo etc).
Open the email received from My11Circle and click on the link.
Generate a new password.

Note:

Your username/login name will also be emailed to you along with the password generation link.
You have to click on the link within 30 minutes from the time it has been sent to your email ID.
Please check junk or spam folders in case you did not receive the email in your inbox.

My email ID verification is still shown as pending despite sending the blank email. What should I do?

If you have already verified your email ID but are still asked to verify the same, please log out and re-login to your My11Circle account. Once you log back in, your email id status would be updated to 'verified' from 'pending.'

I keep getting the 'Jurisdiction' error which does not allow me to play/Add cash. What do I do?

You may get this error message if your IP address is routed through any of these states- Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana.

Any gameplay with prizes or adding cash has been restricted in these states owing to the state gaming laws.

If you are not present in any of the above states and are still getting the same error, please follow the steps below.

Turn OFF data/wifi - Turn OFF GPS - Turn ON your Airplane/Flight Mode - Close your My11Circle app from apps running in the background.

After removing the app from recent apps:

Turn OFF Flight Mode - Turn ON data/wifi - Turn ON GPS and then open the My11Circle app.

How do I verify my email address?

Please follow these steps in order to validate your email ID:

Login to your My11Circle account
Go to More >Account details > My Account> Email id >Verify
Open your email inbox and click on the validation link (within 30 minutes).

Please check your spam folder for the confirmation link if not received in the inbox.

You can try an easier way to verify your email iID by just sending a blank email to "emailvalidation@my11circle.com" from your registered email address. Once you send this email, our system will immediately validate your email address.

Note: Email validation is mandatory. Failing to which, you might not be able to login to your account. Hence, it is our humble request to you to validate your email address as soon as possible.

Why am I not getting the OTP?

Please note that sometimes there might be a delay in receiving OTP due to bad network conditions. However, we suggest you wait for 3-5 minutes.

Note: The OTP is valid for 15 mins and will expire after that.

If the registered number is correct and reachable, you can request for the OTP to be re-sent by clicking on 'Resend OTP' and if you still do not receive the OTP, please provide us with an alternate number not used by another player along with an Identity proof so that we can update the same in your account.

How do I reset my password?

Please follow these steps:

Click Forgot Password.
Enter the registered email address and human verification code.
Go to your mailbox (e.g. Gmail, Yahoo etc).
Open the email received from My11Circle and click on the link.
Generate a new password.

Note:

Your username/login name will also be emailed to you along with the password generation link.
You have to click on the link within 30 minutes from the time it has been sent to your email ID.
Please check junk or spam folders in case you did not receive the email in your inbox.

I am not getting the link to reset my password. Why?

It is possible that the password reset email is going in your email's spam/junk folder or that you may have mistyped your email ID when you were asked to enter your registered email ID.

Tip: Add info@mails.my11circle.com to your address book or safe senders list to ensure that you are able to get emails from My11Circle.

Search for the password reset email using the keywords "Your My11Circle Username".

Why does the app require so many permissions?

The permissions enable us to run our features on your device, which in turn offers you a smooth and uninterrupted gaming experience.

Various features such as KYC verification, Mobile verification, Bring A Friend Etc might not function if these permissions are not granted.

We assure you that being a responsible organization, we will use these permissions only to deliver you incredible gaming experience and nothing else.

FAQ - Unable to Play