I am not able to enter the date of birth.

This could be because the format in which you may be trying to enter your date of birth, does not match the format that our system accepts. Please enter your date of birth in this format: DD/MM/YYYY

For Example: 01/09/1990 [use a forward slash ( / ) as a separator instead of the hyphen ( - ) or dot ( . ) ]

How to verify PAN and why?

In light of recent updates, it is now a mandatory requirement by the government for all our valued customers to verify their PAN card numbers. This verification will be essential for any future withdrawals and situations where tax deductions might apply.

To complete the PAN verification process, kindly follow these steps:

If you are currently logged into your gaming account, click on the hamburger icon.
Navigate to the "My Account" section.
Access the "Profile" subsection.
Choose the "PAN Verification" option.
Click on "Verify PAN."

Upon clicking "Verify PAN," you will be prompted to provide your PAN card number. Kindly enter the PAN number as required and proceed by clicking "Verify."

Mandatory guidelines for verification:

Ensure that the name on the PAN card matches the name provided during KYC verification.
Use a valid 10-digit PAN number.
Avoid the use of a PAN number that is already associated with another RummyCircle account.
If you encounter a technical error, it is advised to retry after a brief period.

Important note: In the event of ten unsuccessful attempts, the system will allow you to upload an image of your PAN card. This image will then be forwarded to a customer support representative for manual verification. If you have uploaded a PAN image, kindly await further instructions.

How do I change my mobile number?

All Mobile numbers at My11Circle are unique. Once a number is registered by the player, it can neither be modified by the player nor by the customer support team due to security reasons.

Once registered, the mobile number would be permanent for the concerned My11Circle account.

I am not able to enter the date of birth.

This could be because the format in which you may be trying to enter your date of birth, does not match the format that our system accepts. Please enter your date of birth in this format: DD/MM/YYYY

For Example: 01/09/1990 [use a forward slash ( / ) as a separator instead of the hyphen ( - ) or dot ( . ) ]

How do I change my address?

To change your address in our records, please upload any one of your below-mentioned documents

> Aadhar card
> Driving License
> Voters ID
> Passport Copy

Our team will verify the document and make the changes as per your requirement. Please ensure that the documents that you send are clear enough for verification

Is the My11Circle app available on the Google Play Store?

My11Circle fantasy cricket app is now available on Google Playstore. Simply search My11Circle on Google Play Store to download and install the app.

How do I change my gender?

We regret to inform you that we will not be able to change your gender due to system limitations. However, this will not affect your game play or your KYC verification.

FAQ - My Account