FAQ - Online Gaming Policy
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Can I withdraw the bonus and the promotion amount credited in my wallet
No, bonuses and promo cash are non-withdrawable.
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Why am I not able to play cash games on your platform anymore?
The platform does not offer real money games in compliance with the Promotion and Regulation of Online Gaming Act, 2025.
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What will happen to the money in my wallet?
Your wallet balance is safe. You can withdraw the balance available in your wallet.
We are committed to ensuring a smooth and hassle-free withdrawal process. -
Can I download my GST invoice
Yes, GST invoices for past transactions will remain available for download.
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Will I get my TDS certificate which is pending
Yes, TDS certificates will continue to be issued as per statutory timelines.
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What will happen to the contest I already registered for
If it involves real money, it stands canceled. Refunds, if applicable, will be processed per our Game Cancellation Settlement Policy.
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What will happen to the ongoing bonus in my account
Ongoing bonuses are non-withdrawable and will lapse.
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Can I withdraw the bonus and the promotion amount credited in my wallet
No, bonuses and promo cash are non-withdrawable.
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Did I do something illegal by playing on your platform earlier
No. There was no illegality in playing real-money games of skill on our platform before the Act was passed in August 2025.
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Is there any refund for past gameplay losses
No, refunds cannot be provided for games you have already played and lost.
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Does this shutdown affect all games on your platform.
Only real money games are affected. You may still access our practise games.