Add Cash

• How to Add Cash?

  To add cash to your My11Circle account, please follow the steps below:
  
  Tap on 'Add Cash' > Enter the amount > Select the mode of payment.
  
  (We accept payment through all major debit cards/ credit cards/ Gpay/ Phonepay/ UPI/ wallets /online banking portals)
  
   

• I am unable to add cash using my Debit or credit card?

  If you are experiencing difficulties adding cash to your account, there can be several reasons for this issue. We suggest checking and verifying the following details:
  
  Ensure that your date of birth indicates that you are 18 years old or above.

  
  Make sure you are playing from a permitted state where online cash transactions are allowed.
  Verify that your email address is properly verified.

  
  If you have confirmed that you meet all the above criteria and are still unable to add cash, we recommend trying alternative payment options. My11Circle offers various methods to add cash, including Credit Cards, Debit Cards, wallets, and net banking. The payment gateway is encrypted, ensuring that all transactions are secure and protected.

• Are there any any bonuses or promotions specifically for adding cash, and how can I avail of them?

  Yes, we do offer bonuses, Instant cash, and promotions for adding cash. These offers vary and can include bonuses, Instant cash, or discounts to exclusive contests. To avail of these bonuses, follow the instructions provided in the promotional offer details.

• I added cash but the amount was not credited to my My11Circle account.

  Your deposits are usually credited to your My11Circle account instantly. However, in some rare cases, there might be a delay of up to 24 hours due to your bank's processing time.

  Any amount(if debited) should be refunded to your original mode of payment within 5 to 7 working days (excluding Saturday, Sunday, and bank holidays.

  Please check your bank statement or contact your bank for further assistance, you may visit the bank branch and claim the amount by filling out the chargeback form which would initiate an investigation for the failed transaction from your bank. The time frame for chargeback would be as per the bank's procedure.

   

• It has been over 7 working days that I’ve made a deposit on My11Circle. The amount has been debited from my bank but it’s not credited to my My11Circle account. What should I do?

  This is a case of Transaction Failure. The amount for failed transactions is usually refunded within 5-7 working days. In case the amount is not reflecting in your bank account in the above time-frame, please reach out to your bank for more details.

  Note: Working days do not include weekends and bank holidays.

• What is the process for checking my deposited amount and account balance?

  Your deposit balance represents the money you've added to the platform, which can be utilized for playing cash games. To view your last 20 successful deposit transactions, click on 'My Transactions' >> 'View Transactions' accessible through the hamburger menu.

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