If you are a cash player on My11Circle, your cash account balance is divided into three Accounts - Deposit Account, Withdrawable and Bonus or promo cash wallets.

A) Deposit Balance: The amount that you add to My11Circle, is reflected here. 28% GST would be applicable on this balance.

B) Withdrawable Balance: The amount that you win on My11Circle (cash winnings), is added here. GST is not applicable to this amount.

C) Bonus/Promo Cash: The amount you get due to all cash offers is added here. It includes all the  Cashback, Instant Cash, Bonus & Reward Points converted to cash. 

• Mobile Number Verification is mandatory for availing of Instant Withdrawals. This can be done in the Profile section under 'My Account'.
• Some withdrawal requests may be flagged for manual review. In these scenarios, you will receive the withdrawn amount credited within 3 working days if all checks are passed. During the review period, your withdrawal will show the status as 'Request Undergoing Checks'.
• IMPS transfers are not accepted at some Cooperative Banks. In such cases, withdrawals will be processed within 3 Bank Working days.
• IMPS transactions sometimes fail if the receiving bank is conducting maintenance or having downtime when the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed.
  If your withdrawal shows the status as 'Request Placed with Bank' but you haven't received the credit, then this is the case. The final status of the transaction is only known after 72 hours. You don't need to worry - if the transaction is reversed, the funds will be credited back to your RummyCircle account. Downtime periods vary from bank to bank.

You can place unlimited withdrawals in a day. However, there are certain restrictions on the amount per transaction. Please log in and refer to the withdrawal page for more details.

• Withdrawals will not be processed to bank accounts based in the states of Assam, Odisha, Telangana, Andhra Pradesh, Nagaland and Sikkim.
• Withdrawals will only be processed if valid identity & address proofs in the name of the player who created the account have been submitted.

• When you place a withdrawal request, you will see an option to provide your UPI ID. Please ensure that the UPI ID is correct. My11Circle will not be responsible if you provide incorrect details. Examples of UPI ID: roha78.verma@oksbi, shekhar8739@ibl, 9876543210@ybl
• You can change your UPI ID on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
• If you want to update your UPI ID on My11Circle, delete the existing UPI ID and then add a new one.

• When you place a withdrawal request for the first time, you will be required to provide your Bank A/c Number & IFSC Code. These details will be auto-filled in your subsequent withdrawal requests.Please ensure these details are correct. My11Circle will not be responsible if you provide incorrect details.
• You can change your Bank A/c Details on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
• Your name on the Bank Account should be the same as on the KYC document submitted to My11Circle during KYC Verification. My11Circle will not be responsible if the player's bank rejects the withdrawal in case of a name mismatch.

You have a specified number of instant withdrawals available everyday along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

Let’s consider the following table as an example - 

Tax is deducted on Net Winnings. 

At the start of the Financial Year (1st April 2023), if there’s an Opening Balance, Net Winnings is calculated as

= (Total Withdrawals) - (Total Deposits) - (Opening Balance)
= ₹ 3000 - ₹ 2000 - ₹ 1500
=  - ₹ 500

As the Net Winning here is negative, there will be no tax deduction. And so, your withdrawal amount post tax deduction would be ₹ 3000 -  ₹ 0 =  ₹ 3000

If your total withdrawal is less than your deposit, no tax will be deducted. 

Example - 

Here, Net Winnings = Total Withdrawal - Total Deposit

                                   = ₹ 2000 - ₹ 4000
      Net Winnings     = - ₹ 2000

As Net Winning is negative, there will be no tax deduction. 

Net Winnings is the difference between the total amount withdrawn and the total amount deposited in a financial year. Example - 

Here, Net Winnings = Total Withdrawal - Total Deposit

                                   = ₹ 3000 - ₹ 2000

          Net Winnings  = ₹ 1000 

Tax is calculated at the rate of 30% of Total Net Winnings at the time of Withdrawal. Let’s take the above example for reference.

Here, the Net Winnings is ₹ 1000. Tax = 30% of  ₹ 1000 = ₹ 300

Net Winnings is the difference between the total amount withdrawn and the total amount deposited in a financial year. Example - 

Here, Net Winnings = Total Withdrawal - Total Deposit

                                   = ₹ 3000 - ₹ 2000

          Net Winnings  = ₹ 1000 

• Tax Certificates will be issued within 1 month from the last date of filing TDS returns for every quarter. 

Yes, every Special Instant Withdrawal comes with an expiration date. To know the expiry date please refer to your withdrawal page and click on the (i) icon. You can also view any Special Instant Withdrawal expiring within the last 7 days shown in the same space at the end of the list. 

Please note that the Special Instant Withdrawal which is about to expire will be used first.

Only VIPs on My11 Circle can join the leaderboard, increasing their chances of winning. 

If you have a Special Instant Withdrawal & click on “Withdraw” then you will see a message on the confirmation popup as seen below:

“You are using a Special Instant Withdrawal”

Special instant withdrawals will be used first once available (regardless of any other type of withdrawal available for you). Once special instant withdrawals are used, only then your regularly available withdrawals will be used. 

Example: If you have:

Special Instant Withdrawal: 1

Daily Instant Withdrawal: 1

then Special Instant Withdrawal will be used first

Similarly, if you have:

Special Instant Withdrawal: 1

Daily Instant Withdrawal: 0

then also Special Instant Withdrawal will be used first

There would be multiple opportunities across cash games / challenges / tournaments etc where you can earn Special Instant Withdrawals. This would be clearly communicated on the application. Keep an eye out for  these offers! 

Please note that you can check the special instant withdrawals earned at any time under the Special Withdrawals section on the withdrawal page.

Special Instant Withdrawals are extra free instant withdrawals over & above your daily/weekly/monthly free instant withdrawals. You can view special instant withdrawals earned in a new section “Special Instant Withdrawals” introduced on the withdrawal page.

Players playing any games offered by Games24x7 have a common wallet across games. For taxation, deposits and withdrawals of both the platforms would be added to determine Net Winnings.

Tax Certificates will be issued within 1 month from the last date of filing TDS returns for every quarter.

• Tax on Net Winnings at the time of the withdrawal that are deducted are paid to the income tax department for the credit of the player. Players can file their returns with the income tax department and claim refunds subject to the Player's overall tax liability. Games24x7 will be issuing the tax deduction certificates showing the tax deducted for the player. However, Games24x7 will not be able to refund the excess tax from our end directly to any Player. 

If there is some balance remaining in your My11Circle a/c on 31st March 2024, the tax will be deducted on that amount (considering it a withdrawal), and the remaining amount will be carried forward to 1st April 2024 i.e. the New Financial Year.

Example - Mr. Rao plays games & wins cash prizes on 31st March 2024 and does not make a withdrawal until 11:59 PM. Below are some more details - 

* Closing Balance = Deposit Balance + Winning Balance as on 31st March, 11:59 PM

To understand the tax deducted, we will have to determine the Net Winnings 

= (Total Withdrawal) + (Closing A/c Balance) - (Total Deposit) - (Opening A/c Balance )

= ₹ 3000 + ₹ 1000 - ₹ 2000 - ₹ 1500

= ₹ 500

30% Tax on above Net Winnings = ₹ 150

Let’s say, out of ₹ 150, ₹ 100 tax already deducted earlier 

And so, the remaining Tax to be deducted is ₹ 50

The remaining Tax would be deducted from the Closing A/c Balance & carried forward to the new Financial Year: ₹ 1000 - ₹ 50 = ₹ 950

Let's consider the following table as an example -
Opening A/c Balance as on 1st April 2024 = ₹ 1500
Total Deposit = ₹ 2000
Total Withdrawal = ₹ 3000
Tax is deducted on Net Winnings.
At the start of the Financial Year (1st April 2024), if there's an Opening Balance, Net Winnings is calculated as
= (Total Withdrawals) - (Total Deposits) - (Opening Balance)
= ₹ 3000 - ₹ 2000 - ₹ 1500
= - ₹ 500
As the Net Winning here is negative, there will be no tax deduction. And so, your withdrawal amount post tax deduction would be ₹ 3000 - ₹ 0 = ₹ 3000

If your total withdrawal is less than your deposit, no tax will be deducted. Example -

Total Deposit = ₹ 4000

Total Withdrawal =  ₹ 2000

Here, Net Winnings = Total Withdrawal - Total Deposit
= ₹ 2000 - ₹ 4000

Net Winnings = - ₹ 2000

As Net Winning is negative, there will be no tax deduction.

Bank Account Validation is a legal mandate which ensures that your money is secure. We do a validation by comparing your name in the KYC document with the name of the bank account holder.

You can update your Bank Details from the Withdrawal Page. Click on Bank Account followed by the ‘Edit’ button. Alternatively, you can add up to 5 UPI Accounts. Please note that the UPI ID must belong to you and not someone else.

Bank Account Validation ensures that your money is not transferred to any other person even by mistake. This helps us in making My11Circle even more secure.

No, the Bank Account must belong to the same person whose KYC documents are uploaded in the system.

You can explore other payment banks that can be created online. Some of the commonly used apps are Airtel Payments Bank, Paytm Payments Bank, India Post Payments Bank, Jio Payments Bank etc. Please note that this is only a sample list and is not exhaustive or suggestive in any manner.

No, business accounts cannot be used for transactions on our platform.