In light of recent updates, it is now a mandatory requirement by the government for all our valued customers to verify their PAN card numbers. This verification will be essential for any future withdrawals and situations where tax deductions might apply.

To complete the PAN verification process, kindly follow these steps:

1. If you are currently logged into your gaming account, click on the hamburger icon.
2. Navigate to the "My Account" section.
3. Access the "Profile" subsection.
4. Choose the "PAN Verification" option.
5. Click on "Verify PAN."

Upon clicking "Verify PAN," you will be prompted to provide your PAN card number. Kindly enter the PAN number as required and proceed by clicking "Verify."

Mandatory guidelines for verification: 

• Ensure that the name on the PAN card matches the name provided during KYC verification.
• Use a valid 10-digit PAN number.
• Avoid the use of a PAN number that is already associated with another RummyCircle account.
• If you encounter a technical error, it is advised to retry after a brief period.

Important note: In the event of ten unsuccessful attempts, the system will allow you to upload an image of your PAN card. This image will then be forwarded to a customer support representative for manual verification. If you have uploaded a PAN image, kindly await further instructions.

There is no limit on the number of friends that you can refer to. You can refer as many friends as you like and earn up to Rs 500 for each friend.

To refer your friend, please follow the following steps:

• 1. Open the My11Circle application.
• 2. Tap on “Refer & Earn” which you will find at the bottom of the screen.
• 3. Invite your friends via WhatsApp or Free SMS/Email.

Yes, it is completely legal to play fantasy games for cash in India as long as you are not playing from states such as Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana, as the gaming laws are unclear in these states. As we get more clarity on the law in these states, we might reconsider offering our services to the residents of these states.

My11Circle is open only for people playing from India (except Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana). We regret to inform you that you will not be able to add cash and play cash tournaments if you try to access our website from any of these states or outside India.

VIP is a special plan designed for our most elite users. You can become a VIP by playing fantasy contests for Rs. 1,500 in a calendar month. (Note: this does not include private contests.)

As a VIP, you enjoy a host of benefits across My11Circle, however, this varies from time to time. Make sure you check the full list of benefits that are available on the VIP main page.

Benefits of VIP

• Regular free contest: Win Rs 25 lakhs + prizes Monthly 
• Happy Hour Sundays: Unlimited discounts on 1st and 3rd Sunday
• 24/7 Call Support: Visit Help 7 support for Assistance.

Once you become a VIP, you can keep on enjoying the benefits for the remaining part of that month as well as the following month.

To become a VIP, simply play for Rs. 1,500 on My11Circle. Once you reach this threshold, you will be eligible to access all the benefits reserved for VIP members.

As a VIP, you can enjoy the benefits until the end of the following month from the date you qualify. For instance, if you become a VIP on 15th June, you can avail the benefits until 30th July.

Once you have become a VIP, the status is valid till the end of next month. To continue availing benefits, you are required to play for Rs. 1,500 every month.

VIPs have the privilege of contacting customer support via phone, and a dedicated customer executive will promptly assist in resolving any queries on the spot.

VIPs can join exclusive free contests designed only for them, offering a chance to win big without any entry fees.

Any user who has registered on either My11Circle or RummyCircle.

Users need to have provided address details and must not belong to the restricted states.

• Once the private contest is created successfully, the user is redirected to the invite page.
  
• On this page, they can see the option to share the invite code through different mediums such as Whatsapp, SMS or any other sharable medium (using “More” option).
  
• They can share it on any medium they want to.
  
• The player can also copy the link or the code and share it on any medium.
  
• Players can invite their friend later as well, by going to the “My contest” section on the contest lobby for the match.
  
• On this page, they can click on the “Invite” button on their private contest.

Delivery of the prize to your address shall be subject to the presence/access of the courier agency. Otherwise, the player shall be responsible to collect it from the nearby office of the courier company.

If the prize received is broken or in damaged condition, you can visit our Help & Support and 'Raise a Ticket' on the same page within 48 hours, and our support team will assist you. 

In case there is a tie on the 1st Prize in a Contest, the user who joined the contest first/earlier will be eligible for the white good. My11Circle reserves the right to change the criteria to choose the Winner for the White good and its decision will be final and binding.