If you have already verified your email ID but are still asked to verify the same, please log out and re-login to your My11Circle account. Once you log back in, your email id status would be updated to 'verified' from 'pending.'

You may get this error message if your IP address is routed through any of these states- Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana.

Please follow these steps in order to validate your email ID:

• Login to your My11Circle account
• Go to More >Account details > My Account> Email id >Verify
  
• Open your email inbox and click on the validation link (within 30 minutes).

Please check your spam folder for the confirmation link if not received in the inbox.

You can try an easier way to verify your email iID by just sending a blank email to "emailvalidation@my11circle.com" from your registered email address. Once you send this email, our system will immediately validate your email address.

Note: Email validation is mandatory. Failing to which, you might not be able to login to your account. Hence, it is our humble request to you to validate your email address as soon as possible.

Please follow these steps:

• Click Forgot Password.
• Enter the registered email address and human verification code. 
• Go to your mailbox (e.g. Gmail, Yahoo etc).
  Open the email received from My11Circle and click on the link.
• Generate a new password.

Note:

• Your username/login name will also be emailed to you along with the password generation link.
• You have to click on the link within 30 minutes from the time it has been sent to your email ID.
• Please check junk or spam folders in case you did not receive the email in your inbox.

It is possible that the password reset email is going in your email's spam/junk folder or that you may have mistyped your email ID when you were asked to enter your registered email ID.

Tip: Add info@mails.my11circle.com to your address book or safe senders list to ensure that you are able to get emails from My11Circle.

Search for the password reset email using the keywords "Your My11Circle Username".

No, you cannot leave a contest after joining.

Based on the scorecard, our team will verify and update the points and rankings within a couple hours after the match. Please note that this process may take long to ensure accuracy.

We refund your money within 24 hours when a contest is cancelled. This happens only if the match is called off or the contest does not gather the required number of contestants.

A match can be called off without a ball bowled or sometimes even after the start of play due to rain, dangerous pitch, among other reasons.

The prize money reflects within 4 hours of the match being concluded. However, the winners are announced the next morning for matches that end late night.

Winning positions are decided on the basis of ranks achieved by various teams. The ranks are finalised on the basis of points accumulated by teams.

For example, consider the following contest details:

Total winnings - ₹3,00,000
Contest Size - ₹200
Winners - ₹100
Entry Fee - ₹2000

Prize breakup:

Rank 1: ₹1,00,000
Rank 2: ₹60,000
Rank 3: ₹20,000
Rank 4-10: ₹5,000
Rank 11-100: ₹1,000

Once a contest is closed, the prize breakup is recalculated on the basis of the number of teams that have joined the contest. For this example, let’s consider the maximum teams allowed to join the contest.

Once the match finishes, all the teams that had joined will have a fixed rank on the basis of the points they have accumulated.

So, if you had joined this contest and your team achieved a rank between 1 and 100, you are a winner and the amount committed in the prize breakup corresponding to your rank is your winning amount.

Please note that cash prize and rankings are different for different contests.

• Select the match you created your fantasy team for.
• Go to ‘Create New Team’ at the bottom and create multiple teams.

The winning positions are announced as per the ranks of different teams. These ranks are finalized based on the points accumulated by the joined teams as per the Footballers’ performances in live matches.

Note: If multiple players end up on the same rank, you may get fewer winnings as compared to the actual prize break-up.

The amount you win will reflect in your account within 24 hours.

• 1. You need to create your fantasy team using 100 credit points 
• 2. You cannot choose more than 7 players from one team
• 3. You can choose 1 to 2 Goalkeepers, 1 to 6 Defenders, 1 to 6 Midfielders and 1 to 4 Forwards in your team of 11 players
• 4. After selecting a team of 11, you have to choose a Captain and Vice-captain

VIPs have the privilege of contacting customer support via phone, and a dedicated customer executive will promptly assist in resolving any queries on the spot. 

The maximum number of teams you can create in a match is 20. However, the maximum number of teams with which you can join a contest is 6 or less (subject to change), which in turn depends on the contest size of the match.

Raid touch points

The points are to the raider for every opponent he gets out or puts out.

All out points

Only the starting seven players get the points for getting the opposition team all out. Similarly, the negative points for getting all out are given only to players who feature in the starting seven.

Card penalties & points

If players receive any card, they will continue to get negative (for Getting All Out) and positive (for Getting Opposition All out) points.

Points deducted for the red card include a deduction for the yellow card and green card.

Points deducted for the yellow card include deductions for the green card.

Player transfer from one team to other

If a player has been transferred from one team to the other, he might still be available for selection for his current team until the next scheduled team update on My11Circle. However, no points are awarded to the player in such a situation.

Points settlement & winner declarations

The points keep getting updated until the match is in the ‘under review’ state. Once a match is moved to a completed state, the winners will be declared and no further adjustments or amendments will be made.

Note: Data is provided by reliable sources and once the points have been marked completed.

No, any event during Golden Raids will not be considered for awarding points.

Yes, any event during Extra Time is allowed for awarding points.

Player substitution points are awarded only when a player enters the field of play.

If a player from the starting 7 is unable to start the match due to any reason, the player will not score points. The player who acts as a replacement will earn points, including the starting points.

A Double is a rare event where a single player can achieve both a Super 10 and a High 5 in the same match.