My withdrawal was processed to the wrong bank account number? Can I cancel the withdrawal?

As the withdrawal is already processed, we can cancel it only if it gets declined at your bank's end. It might take up to 72 hours for us to receive the final update. If the withdrawal goes through and is acknowledged by the bank, you will have to get in touch with your bank for any further course of action.

We would also urge you to update the new bank account details on priority so that your future withdrawals are not affected as well.

What are Deposit and Withdrawable Accounts and how is the balance in each account calculated?

If you are a cash player on My11Circle, your cash account balance is divided into three Accounts - Deposit Account, Withdrawable and Bonus or promo cash wallets.

A) Deposit Balance: The amount that you add to My11Circle, is reflected here. 28% GST would be applicable on this balance.

B) Withdrawable Balance: The amount that you win on My11Circle (cash winnings), is added here. GST is not applicable to this amount.

C) Bonus/Promo Cash: The amount you get due to all cash offers is added here. It includes all the Cashback, Instant Cash, Bonus & Reward Points converted to cash.

What are the Withdrawal T&C?

Mobile Number Verification is mandatory for availing of Instant Withdrawals. This can be done in the Profile section under 'My Account'.
Some withdrawal requests may be flagged for manual review. In these scenarios, you will receive the withdrawn amount credited within 3 working days if all checks are passed. During the review period, your withdrawal will show the status as 'Request Undergoing Checks'.
IMPS transfers are not accepted at some Cooperative Banks. In such cases, withdrawals will be processed within 3 Bank Working days.
IMPS transactions sometimes fail if the receiving bank is conducting maintenance or having downtime when the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed.
If your withdrawal shows the status as 'Request Placed with Bank' but you haven't received the credit, then this is the case. The final status of the transaction is only known after 72 hours. You don't need to worry - if the transaction is reversed, the funds will be credited back to your RummyCircle account. Downtime periods vary from bank to bank.

Are there any restrictions on placing withdrawals?

You can place unlimited withdrawals in a day. However, there are certain restrictions on the amount per transaction. Please log in and refer to the withdrawal page for more details.

Withdrawals will not be processed to bank accounts based in the states of Assam, Odisha, Telangana, Andhra Pradesh, Nagaland and Sikkim.
Withdrawals will only be processed if valid identity & address proofs in the name of the player who created the account have been submitted.

How do I provide the UPI ID details for withdrawal?

When you place a withdrawal request, you will see an option to provide your UPI ID. Please ensure that the UPI ID is correct. My11Circle will not be responsible if you provide incorrect details. Examples of UPI ID: roha78.verma@oksbi, shekhar8739@ibl, 9876543210@ybl
You can change your UPI ID on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
If you want to update your UPI ID on My11Circle, delete the existing UPI ID and then add a new one.

How do I provide the Bank Account details for withdrawal?

When you place a withdrawal request for the first time, you will be required to provide your Bank A/c Number & IFSC Code. These details will be auto-filled in your subsequent withdrawal requests.Please ensure these details are correct. My11Circle will not be responsible if you provide incorrect details.
You can change your Bank A/c Details on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
Your name on the Bank Account should be the same as on the KYC document submitted to My11Circle during KYC Verification. My11Circle will not be responsible if the player's bank rejects the withdrawal in case of a name mismatch.

Once I submit a withdrawal request, how long will it take for me to get my money?

You have a specified number of instant withdrawals available everyday along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

What is the maximum amount I can withdraw?

The maximum amount that can be withdrawn per transaction is defined at a club level and you can find the required communication on the main withdrawal page.

How do I withdraw my winnings into my bank account?

You need to place a withdrawal request by following the below steps:

Tap the 'more' button (☰) > Withdrawals > Request Withdrawals > Enter the Amount > Enter your bank details (one-time activity)

Note: You need to have a KYC verified account to make a withdrawal request, without which your withdrawals will not be processed.

When does the withdrawn amount get credited to my bank account?

The withdrawn amount gets processed on the 3rd working day from the day you place the request

For instance: A withdrawal request placed on Monday (Day 1) will be processed on Wednesday (Day 3) provided Day 3 is not a bank holiday. Once the withdrawal is processed, you are most likely to receive the credit on the same day, however, the maximum duration to receive the amount is 72 working hours.

Below is the event flow that depicts the various stages through which your withdrawal goes through before getting processed.

Request Placed > Request Undergoing Checks > Request Under Processing> Request Placed with the bank.

Also, you can check the expected credit date of your withdrawals by going to the 'Withdrawal History' tab from the 'more' option.

Can someone else's bank account be used to withdraw cash?

No. You can withdraw your winnings only to your bank account.

Note: The name in your bank account should match with the name in your My11Circle account in order to ensure the successful processing of your withdrawals.

FAQ - Withdrawals